The Green Room (Quorn) Limited

Online Retailing Terms & Conditions

The Green Room Quorn values your custom and we pride ourselves on offering prompt and professional service to all clients. We take care in providing accurate product descriptions, sizes and details specified per product are sometimes approximate. There may be slight colour variations between the image displayed and the actual item. We update our product listing on a regular basis to reflect changes in our product lines. Please check product details to ensure you are choosing the item you require. All items are subject to availability and any promotional offers are available whilst stocks last.

Errors and Omissions Excepted (E & OE)

With so many products on our website, the occasional error or inaccuracy in pricing, images, codes, sizing, dimensions, capacities and descriptions may occur. It is not in any way to mislead you and we would apologise unreservedly if any inconvenience were caused. In particular, if sizing is critical, please check with us directly to be sure. We reserve the right to remove from sale any item that is not correctly priced. We cannot confirm the price of a product until your order has been accepted in accordance with our order acceptance policy. Order acceptance and the completion of the contract between you and us will take place when we despatch products to you that you have ordered unless we have notified you that we do not accept your order. Please only order from us if you agree with our Terms & Conditions. If you have any questions or need further details on a product, please feel free to contact us. Our team is trained to be familiar with our product lines and will be able to offer the assistance you require.

Returns for Online, Mail Order Telephone Sales & Third-Party Sites

In the unlikely event that you receive an item broken or faulty, we will replace it free of charge. We may require the item to be photographed and emailed or returned, if this were the case, we would reimburse your postage costs. Items broken on arrival must be notified within three days of receipt. If you decide that the goods are not appropriate you may return them at your cost for a refund on the goods. The goods must be returned in a perfect resalable condition, including the original presentation/gift boxes where applicable. We reserve the right not to refund or offer a partial refund on returned goods that do not comply with the above. We normally allow you up to 28 days within which to return items. We are unable to accept returns on flowers, plants and cosmetics. We will not offer an exchange or refund on items that have been damaged in any way, if you have not notified us within three days of receipt, or that have been used, or that are not in the original packaging. In this situation, the item(s) will be returned to you at your cost. We advise you to return any item via a traceable method, as we accept no liability for items that may become lost during transit. Customers are expected to meet the cost of returning items, except in the case of faulty or damaged goods. Alternatively, you may bring the item into our store, where a member of The Green Room Quorn team will be on hand to assist you.

Non-Delivery of an Order

If you have not received your order after 14 days of placing your order you must inform us of non-delivery of goods. If after 21 days, we have not been informed of the non-delivery of goods we cannot be held responsible.

Packing Discrepancies

If there is a packing discrepancy with your delivery, we must be informed in writing within three days of receiving your order. If your order shows any breakages, you must inform us in writing within three days of receiving your order. Otherwise, we cannot be held responsible for any packing discrepancies with your order.

Delayed Delivery

The delivery services detailed on our Delivery page are listed to try to ensure you receive your delivery at the allocated time selected. We will despatch on time, but then we are in the hands of our couriers and therefore cannot be held responsible for delays beyond our control which may result in your parcel not being delivered at a specified time. If the delivery time selected at the point of order has not been met by our third-party couriers, then all postage costs will be refunded.

Exchanges

If you are exchanging goods for an item that is of a lower value than that originally purchased, we will refund the difference via your original payment method. If you are exchanging goods for an item that is of greater value than that originally purchased, we will require payment for the difference, prior to despatch. When exchanging any product, we will also require a copy of the original invoice/receipt (see Returns above).

Refunds

Any refunds will be given via your original payment method. Refunds will be issued within 5-7 working days of processing and should show up on your account within 10-14 days, although some card providers can take a little longer.

Changes & Cancellations

Under the United Kingdom Distance Selling Regulations you are entitled to cancel your contract between the time of placing your order up until the item is delivered. Anything cancelled after delivery will be treated as a return. Our couriers must have signatures upon delivery. If you, the customer, decide to have your parcel stored in a safe place (by arrangements with the delivery company) when delivered and the parcel is damaged, lost or stolen, you will be responsible.

Website Payment Gateway & Personal Information

We do not store personal and/or financial information, nor do we share this information with any third parties.

Company Details

Registration Name: Green Room (Quorn) Limited

Place of Registration: England

Registered Office: 36 Ramseys Lane, Wooler, Northumberland NE71 6NY

Company Number: 13232075

Contact telephone: 01509-768804

Email Address: hello@tgrq.co.uk